Frequently Asked Questions

What materials are used in Serra Luxe products?
All items are handcrafted from premium full-grain leather and natural materials. Each piece is designed to age beautifully, developing a unique patina over time.

Are all items handmade?
Yes. Every product is individually handmade by skilled artisans, ensuring quality, durability, and attention to detail.

Do the products come with a warranty?
Yes. We provide a one-year warranty covering craftsmanship and material defects. Wear from everyday use and natural leather aging are not considered defects.

How should I care for my leather goods?
We recommend keeping items away from direct moisture and prolonged sunlight. Use a leather conditioner occasionally to maintain suppleness and preserve the natural texture.

Do you ship internationally?
Yes. Serra Luxe ships across Europe and selected international locations. Shipping times and costs vary depending on destination.

How long will delivery take?
Standard delivery within Europe usually takes 5–7 business days. International shipping may take 7–14 business days, depending on the location.

Can I return or exchange an item?
Yes. Returns and exchanges are accepted within 14 days of delivery, provided the item is unused and in original condition. Custom-made products are non-refundable.

Are custom designs available?
We accept requests for bespoke leather goods. Customers can choose specific colors, sizes, or details to create a personalized piece.

Where is Serra Luxe based?
Our workshop is located in Europe, where all items are designed and handcrafted with precision and care.